We aim to provide quality education to providers and leadership on the implementation and practice of Diversion & Rapid Resolution interventions.

A Conversation can Change your Life

Have you ever had a conversation that changed your life? Maybe about deciding where to go to college? When you decided you were moving forward in a relationship? Or that you weren’t?

Simple Conversations change the trajectory of our lives every day, but we often do not take the time for important conversations when people are struggling with housing. They can be challenging, uncomfortable, and hard to navigate in a demanding system pressed for time.

The conversations are often left out of the success story on housing people. We focus on the number of people we exit from our systems after they have been experiencing the trauma of homelessness, but we fail to share the stories of how we helped someone determine another path.

Training your community in Diversion and Rapid Resolution prepares people for these conversations, to make the most of every interaction with a client toward reaching home.

Not your Average Training

“Sarah was so knowledgeable, she answered all of our questions, she even helped us gear these conversations towards specific situations surrounding our populations and programs.”

Training Participant, 2021

Our trainings engage people in learning not from manuals and directives, but with generating buy-in through stories and shared understanding as well as interactive enjoyment. Participants are challenged to stretch their comfort zones and critically think about the society and systems we want to see in the world.

We believe that people engage best when they are in conversation with ideas and encouraged to have fun. The focus of the material is on developing practical tools backed up by research.

Individual, Quarterly, Monthly Trainings Available for…

• Shelter Diversion & Rapid Resolution
• Empowerment & Active Listening in Housing Services
• Mediation for Diversion & Rapid Resolution.
• Mediation for Evictions
• Bi-Weekly & Monthly Office Hours for Community Support
• Custom Trainings

“The training really opened my eyes to alternative solutions for addressing homelessness.”

Feb, 2021

Book a Discovery Call!

Have a Diversion or Rapid Resolution question? Need to discuss a systems issue? Interested in a conversation about training? Join us for our Office Hours.

“I’ve built a better toolbox of skills to help and house as many people as possible.”

November 2021

Discounts Available for Qualifying Non-Profits

We know that training a small staff can get expensive. If you’re looking for a way to bring your team up to date on best practices and looking for a way to make it possible, reach out!

Custom & Specialized Training Available.

Let us know about your community or the population you serve and we’ll work to tailer the training to maximize the value to your community. As examples, we have provided trainings for “Shelter Diversion for Domestic Violence Communities” or “Landlord Mediation Training.”

Interested in CEUs?

While we cannot offer Continuing Education Units (CEUs) from our organization, let us know if we can help walk you through the process of applying to receive credits!

For Virtual Training we ask that all participants have their own computers & cameras to keep the training engaging & interactive despite this limitation.

*Citation: Kimmelman, M., Tompkins, L., & Lee, C. (2022, June 14). How Houston moved 25,000 people from the streets into homes of their own. The New York Times. Retrieved August 7, 2022, from https://www.nytimes.com/2022/06/14/headway/houston-homeless-people.html